Order Confirmation Email: Check your email for the order confirmation message we sent you. This email contains a tracking number and a link to track your package.

Order Status Page: Visit our website and navigate to the "Track Order" page. Enter your order number and email address to track the status of your shipment.

Contact Customer Support: If you're unable to track your order using the methods above or have any questions about your shipment, please don't hesitate to contact our customer support team. We're here to assist you!

We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer hassle-free returns and exchanges within 30 days of receiving your items.

Please read the following guidelines carefully to ensure a smooth return or exchange:

Return & refund policy

Returning an item is easy. Simply reach out to our customer service team at info@blanksnbasics.com and they will guide you through the return process, including providing you with a return authorization and instructions on how to send the item back to us. Once we receive the returned item, we will process your refund promptly.

Check Order Status: First, check the status of your order using the tracking information provided in your order confirmation email. Sometimes, there may be delays due to unforeseen circumstances, and tracking information can provide more insight into the whereabouts of your package.

Contact the Carrier: If the tracking information hasn't been updated or if there are any issues with the delivery, we recommend contacting the shipping carrier directly. They may have more information about the status of your package and can provide assistance in locating it.

Reach Out to Customer Support: If you're unable to resolve the issue with the shipping carrier or if you have any concerns about your order, please don't hesitate to reach out to our customer support team. We're here to help and will do our best to assist you in resolving any issues with your shipment.

Our chat support is available from 09:00 to 17:00 to assist you with any queries or concerns. Please note that during peak times, there may be a short waiting list. Alternatively, you can reach out to us via email at hey@blanksnbasics.com. We're committed to providing you with exceptional service whenever you need us.